Return Terms & Policy

Olivaro 60-Day Refund Policy & Process

The complete, transparent 5-step return walkthrough so you can exercise your money-back rights without frustration or ambiguity.

Step 01: Verify Your 60-Day Calendar Deadline

Your 60-day guarantee period begins on the calendar day your order was placed, not on the delivery date. Check your email receipt for your transaction timestamp.

Step 02: Email Customer Service for RMA Authorization

Send an email to [email protected] with the subject line "Refund Request - [Your Order ID]". You will receive return authorization instructions.

Step 03: Package All Bottles (Full, Empty, or Opened)

You must return every bottle purchased—even if completely empty—along with your original packing slip, securely packaged to prevent glass breakage during transit.

Step 04: Ship to the Return Depot via Tracked Mail

Send your package to: Olivaro Support Desk, 500 Park Avenue, Floor 8, New York, NY 10022. Return shipping fees are paid by the customer. Always retain your postal tracking number.

Step 05: Refund Processing Direct to Card

Once scanned at the fulfillment center, refunds process within 5 to 10 business days directly to your original payment method. There are zero restocking fees.